Organisations receive large volume of e-mail queries which require to be serviced promptly and professionally. The image of an organisation is built on the efficiency in attending these public queries from customers, shareholders, and from all possible sources. This involves large and trained manpower and cost.

Winfocus E-mail management services offer very cost-effective and high quality solution to enable outsourcing of this important contact centre requirement.

Winfocus services include:

• E-mail responses
• E-helpdesk
• Chatting
• Co-browsing
• E-CRM
• Follow-up letters
• Targeted net marketing for products and services
• Web help for services and support
• Credit follow-ups etc. through email
• Receiving mails, sorting, summarizing and creating database
• E-mail based outbound/inbound contact centre